This Privacy Policy explains how India Pet Store (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from indiapetstore.com (collectively, the “Services”).
For the purpose of this Privacy Policy, “you” and “your” refer to any user of our Services, including customers, website visitors, or any individual whose information we collect in accordance with this policy.
By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described below. If you do not agree with this Privacy Policy, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
How We Collect and Use Your Personal Information
We collect personal information to provide, improve, and protect our Services. The type of information collected depends on how you interact with our Site.
We may use your information to:
- Provide products and services
- Communicate with you
- Improve customer experience
- Comply with legal obligations
- Protect our rights and prevent misuse of our Services
Personal Information We Collect
Information You Provide Directly
When you interact with our Services, you may provide us with personal information such as:
- Contact details: Name, phone number, email address, billing and shipping address
- Order details: Purchase history, payment confirmation, delivery details
- Account details: Username, password, and login credentials
- Shopping activity: Products viewed, added to cart, or saved to wishlist
- Customer support details: Messages, inquiries, and feedback shared with us
Providing certain information may be required to access specific features of the Site.
Information Collected Automatically (Cookies & Usage Data)
We automatically collect certain information when you visit our Site, including:
- Device type and browser information
- IP address and network details
- Pages visited and interaction data
This data is collected using cookies, pixels, and similar technologies to improve website functionality and user experience.
Information from Third Parties
We may receive information from third-party service providers, including:
- Website and e-commerce platform providers (such as Shopify)
- Payment gateways processing your transactions
- Marketing and analytics partners
Any third-party data we receive is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
1. Providing Services
To process orders, manage accounts, arrange shipping, handle returns, and enable reviews.
2. Marketing & Promotions
To send promotional messages, offers, or advertisements via email, SMS, or other channels. You can opt out at any time.
3. Security & Fraud Prevention
To detect unauthorized activity, prevent fraud, and protect our users and business.
4. Customer Support
To respond to inquiries, resolve issues, and improve our Services.
Cookies
India Pet Store uses cookies to enhance website performance, remember preferences, analyze traffic, and personalize content. You may disable cookies through your browser settings; however, this may affect certain features of the Site.
For Shopify-related cookies, please refer to Shopify’s cookie policy.
Sharing of Personal Information
We may share your personal information with:
- Service providers (payment processors, logistics partners, IT services)
- Marketing and analytics partners
- Business affiliates
- Legal authorities when required by law
We do not sell sensitive personal information or use it to infer personal characteristics.
User-Generated Content
Any reviews, comments, or content you post publicly on the Site will be visible to others. We are not responsible for the privacy or security of information you choose to share publicly.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their policies before providing any personal information.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal data, please contact us for deletion.
Data Security & Retention
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.
We retain personal information only as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce policies
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent
- Receive a copy of your data (portability)
You can exercise these rights by contacting us. We may verify your identity before processing your request.
Complaints
If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with a data protection authority.
International Users
Your information may be stored and processed outside your country, including in countries with different data protection laws. Where required, we use appropriate safeguards for international data transfers.
Contact Us
For questions about this Privacy Policy or your personal data, please contact us at: