15-Day Exchange & Return Policy
At IndiaPetStore, your satisfaction and your pet’s happiness are our top priorities. We carefully curate our products to ensure quality and comfort. However, we understand that sometimes a product may not meet your expectations.
If the size doesn’t fit or there is an issue with the product, we are happy to assist with an exchange, subject to the conditions below.
No Refund Policy
Please note that IndiaPetStore does not offer cash or card refunds.
In case of an approved return, we will provide a store credit/voucher of the same value, which can be redeemed on future purchases at indiapetstore.com. We encourage customers to review product details carefully before placing an order.
Defective or Damaged Products
If you receive a product that is defective, damaged, or broken, we will arrange an exchange.
- You must notify us within 15 days of delivery
- Proof of damage or defect (photos or video) is required
- Once verified, a replacement will be processed
Exchange & Return Conditions
To be eligible for an exchange or return:
- The product must be unused and in its original condition
- Original packaging, tags, and accessories must be intact
- Size exchanges are subject to product availability
How to Request an Exchange or Return
- Contact Us
Reach out to our customer support team within 15 days of purchase
📧 Email: info@indiapetstore.com - Provide Order Details
Share your order number or proof of purchase. - Product Verification
- For size exchanges: product must be unused and properly packed
- For defective items: share clear photos or videos showing the issue
Please Note:
The exchange or return process may vary depending on the product category and the nature of the issue. Our customer support team will guide you through the appropriate steps for your case.